A Plus Carpet and Flooring / Terms And Conditions (AP101)

1. Payment Terms:

All open balances are due on the first day of installation, unless otherwise noted in writing. If a credit card is provided for the deposit, the client authorizes APCF to charge the remaining balance on the first day of installation. APCF does not store credit card information on file for your protection. If a check was provided as a deposit, the remaining balance must be given to the crew leader on the first day of installation. Cash payments are discouraged. If cash is used, the client must notify APCF in advance via email at 5star@apluscarpet.com. A written receipt will be provided. Late payments will incur: 13.99% APR default interest and a $3.00 per day administrative late fee. Credit card payments above $3,000 must incur a 3% administrative processing fee. We do get charged by the credit card suppliers to accept credit cards. We do not profit from this action. We do not auto-add this charge to keep your prices as low as possible. If the client defaults on payment, the client agrees to pay all collection costs, court costs, and attorney fees incurred.

2. Scheduling and Arrival Times

Installation arrival times are estimated windows, not guaranteed appointment times.

Typical arrival windows:

• 8:00 AM – 12:00 PM
• 12:00 PM – 5:00 PM
• Clients will receive a text message when the crew is en route.

Clients must notify APCF by text to 443-695-4690 at least 48 hours prior to the scheduled installation date. Failure to provide proper notice will result in a $395 rescheduling fee.

4. Site Preparation Responsibilities:

The client must prepare the work area prior to installation.

The client is responsible for:

• Removing all breakable and personal items
• Removing wall hangings, mirrors, and decorations
• Disconnecting electronics and appliances
• Disconnecting water lines and gas lines
• Moving exercise equipment, entertainment centers, and oversized furniture unless stated otherwise.

APCF does not move Sleep Number beds.

If a job is quoted as “vacant” and the property contains furniture upon arrival, a charge of $25 per item moved will apply.

5. Environmental Conditions

To ensure proper installation and product performance, the site must maintain:

• Temperature: 65°F – 75°F
• Relative Humidity: 40% – 50% or what is recommended by NWFA

Failure to maintain proper environmental conditions may affect material performance and void warranties.

6. Subfloor Conditions and Additional Work:

APCF pricing assumes standard site conditions are good and ready to accept all new materials according to install guidelines.

If unforeseen conditions are encountered, including but not limited to:

• Subfloor damage/smoothness of subfloor
• Structural issues
• Hidden moisture
• Hazardous materials
• Decayed materials
• Termite damage

To remedy issues, additional charges may apply. If the client chooses not to accept the increase in cost to perform all or any unforeseen corrections, all warranties, labor, and materials will be void.

APCF may proceed with corrective work up to $499 without prior approval if necessary to complete the project in a professional workman-like manner. Any such charges will be added to the invoice.

APCF does not perform structural leveling of floors or subfloors. APCF may smooth or patch surfaces for additional charges.

7. Furniture and Property Protection

Due to the nature and weight of furniture, APCF is not responsible for damage that may occur during the movement of furniture. Clients must remove all fragile items prior to installation.If fragile items remain in the work area, APCF may remove them at a charge of $0.50 per square foot of the project area, and APCF will not be liable for damage. Clients must protect areas below the work zone, as dust and debris may fall through openings.

8. Work Area Access

Clients must not enter the work area while work is in progress unless authorized by APCF. This is to prevent injury; this is for your own protection. For glue-down flooring installations, the client agrees not to walk on the floor for at least 24 hours after installation. Failure to comply may void warranties.

9. Workmanship Warranty

APCF guarantees workmanship for one (1) year from the date of installation. All materials carry manufacturer warranties, which can include materials and labor reimbursement. If APCF installs materials supplied by others, no warranty is provided for materials or workmanship.

10. Material Variations

Natural flooring products may vary in:

• Color
• Grain
• Texture
• Shade
• Sheen

Wood is a natural material and may contain knots, mineral streaks, nail holes, and other natural characteristics.

Exposure to sunlight may cause natural color changes over time.

Repairs may not match existing flooring exactly due to:

• aging
• dye lots
• wear patterns

11. Sanding and Refinishing

Limitations Sanding and refinishing may not remove all scratches, stains, or imperfections.

Water stains, deep gouges, and discoloration may remain visible after refinishing. Changing from old to new boards may not match 100% with the remainder of the floor. Dustless means a lot less dust than older methods of sanding and finishing. Small traces of dust may remain after all work is complete. Clients are responsible for protecting HVAC systems and replacing filters. APCF will not be responsible for any damage due to our workmanship unless stated otherwise.

Area rugs must not be placed on newly finished floors for 3-30 days, depending on the polly type.

12. Painting and Surface Damage

Flooring installation and sanding operations may result in minor damage to:

• walls
• paint
• trim
• baseboards

APCF is not responsible for repainting or cosmetic repairs. APCF is NOT responsible for any electrical issues after installation is complete.

Clients are encouraged to schedule painting after installation is completed.

13. Cleaning Services

Carpet cleaning may not remove all stains or discoloration. APCF is not responsible for:

• pre-existing stains
• discoloration
• texture distortion
• shading
• fabric deterioration

Carpet cleaning results must be reported within 3 days of service.

14. Water Damage Restoration

APCF performs water damage mitigation and material removal services. These services do not constitute mold remediation. APCF is not responsible for the presence or growth of mold or mildew. Subfloor squeaks may occur due to existing conditions and are not the responsibility of APCF.

15. Sanitizing / Fogging

Fogging treatments create moisture in the environment. Clients must protect all sensitive items. APCF is not responsible for moisture-related damage. EPA-approved disinfectants are used. Safety data sheets are available upon request.

16. Custom Rugs, Runners, hall, and Stair Work.

Custom rugs and runners do not carry manufacturer warranties. Finished rug sizes may vary slightly from the requested dimensions. Usually, all cysts are within 2/16 of an inch. Pattern matching on stairs may not be possible. Carpet in halls and steps are generally not covered by the manufacturer or APCF unless stated otherwise. For example, if you purchase a Mohawk Smart Strand carpet and pair it with Smart Cushion Pad, halls and steps are now covered under warranties.

17. Machinery Use

Certain flooring removals may require specialized machinery.

If required, the following charges may apply:

• Walk-behind floor removal equipment: $399.00 per day
• Ride-on floor removal machine: $1,700 per day, plus travel and operator at $90.00 per hour. Plus, the wages are $69.00 per hour for each crew member who is required to remove the old materials to a dumpster.

18. Job Site Responsibility

Once materials are delivered to the job site, they become the client's responsibility. APCF may connect to electrical panels or 220V outlets to power equipment.

19. Recording and Documentation

APCF may record video, photographs, or audio on the job site for documentation and virtual inspection purposes. These recordings are used internally and will not be shared publicly without permission.

20. Marketing and Advertising

Commercial clients authorize APCF to use project photographs and property images for:

• marketing
• advertising
• portfolio display
• website and social media content

21. Hazardous Materials

If hazardous materials such as:

• asbestos
• lead paint
• mold
• If contaminated materials are discovered, all work will stop until properly remediated. Removal of hazardous materials is the sole responsibility of the client. 

22. Final Sales Policy:

All sales are final. No refunds will be issued.

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