Columbia, MD • (410) 418-9888
 
 
 
A Plus Carpet and Flooring in Columbia, MD
 
 
 
 
 
 
 
 
 

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Terms And Conditions (AP101)

 

A Plus Carpet and Flooring

 

A PLUS FLOOD AND REBUILD

 

MHIC #126325

 

TERMS AND CONDITIONS (AP101)

 
Please read all pages.
 
Installers may arrive between 8:00 am to 12:00 am or 12:00 pm to 5:00 pm to begin flooring installation unless otherwise stated. We are NEVER able to give a guaranteed exact arrival time.
 
Customer/Owner Responsibility: CUSTOMER IS RESPONSIBLE FOR: House must be at least 70 degrees two weeks before flooring installation and two weeks after install APCF will supply heat at $150.00 per day (if needed). All breakable items, personal items, and all furniture not listed in the contract must be moved prior to installation. This includes all pictures/breakable items on walls and all linens on beds. Due to the nature of materials used to make furniture, APCF will not be held responsible for the damage or breaking of such furniture. All appliances/ electronics must be disconnected, protected, and moved prior to installation. All water & gas lines must be unhooked prior to installation. Customers are responsible for disassembling and moving any large assembled pieces of weight equipment, furniture (entertainment centers, etc.), and any type of sleep number beds prior to installing date. APCF will not be responsible for disassembling, reassembling, or moving such items. If the proposal was quoted “premises is vacant” and upon arrival property is furnished, there will be an additional charge of $50.00 per item that is moved. If the subfloor needs reconstruction, an additional charge will apply. When installing carpet or flooring, adjustments to layout may have to be taken into consideration and will be completed and the sole discretion of APCF and will be deemed acceptable to the client. Trim, moldings, doors, door structure, and other existing structures may have to be adjusted accordingly. Cutting doors is the responsibility of the customer. Customers are responsible to cover all areas below where work is being completed as polyurethane and wood and other particles could drop below the work area. Clients must email info@apluscarpet.com within 48 hours of installation/repair date or a reschedule fee of $395.00 will apply. APCF may video the worksite and conversation/voice may be recorded. THERE IS NO SUCH THING AS AN INVISIBLE SEAM. Any flooring that is a glue-down application, the customer agrees not to walk on the floor for at least 24 hours after the job is completed or all warranties are void. Delays caused by the Owner’s failure to make timely selections of materials or delays caused by Owner’s failure to comply with the terms and conditions of this Contract on a timely basis or extra work which results from subsequent changes requested by the Owner shall be an inexcusable delay and may result in a rescheduling fee of $395.00. The price beat guarantee guidelines: The competing proposal must be supplied in full to A Plus Carpet and Flooring. The competitors' proposal must be less than 15 days old, must be from an MHIC contractor, must be from an authorized dealer of the stated product, must match the exact details of our estimate and the date must be prior to the date of A Plus Carpet and Flooring’s proposal. All online proposals/purchases are not valid. A PLUS CARPET & FLOORING, INC. IS NOT RESPONSIBLE FOR: Paint and trim on walls, STEPS WILL ALWAYS REQUIRE FILLS.PAINTING AND CORRECTIONS at the cost to the project owner. Please plan to hire your favorite painter. Items, walls, and other goods may get scratched during installation and/or the sanding and finishing process. This is the client’s responsibility to protect walls and other tangible items. The client will not hold APCF for cutting, relaying, or reconnecting any wires and/or moving of breakable items (tables, mirrors, cabinets, glass, etc.). Re-hooking of any water or gas lines. The work area will be left in a broom swept condition. Some carpet fibers and /or dust will remain. Sand & finish stain may take longer to cure due to unforeseen conditions. Dust will be present and it is the responsibility of the home or office to protect the HVAC by replacing filters and or placing filters over HVAC returns and vents.NOTE: WHEN WORKING ON STEPS, PAINTING AND MINOR SCRATCHES AND FILLS TO WOOD ON THE SIDES OF THE STEPS REFERRED TO AS THE "STRINGERS", MOST LIKELY WILL BE NEEDED, THIS IS THE FULL RESPONSIBILITY OF THE OWNER OF THE PROJECT. Water damage restoration: APCF is contracted to remove damaged flooring, drywall, etc. and to dry areas. This is not a mold/mildew remediation. APCF will not be held responsible for any growth of mold/mildew. Squeaks may become apparent due to the condition of sub-floors and/or as a natural result of the Contractor’s activities and are not the responsibility of the Contractor. If the subfloor needs to be secured, there will be an additional charge. Seams will always be visible to some extent depending upon the type and quality of the carpet, the sub-flooring, and other factors.Carpet Cleaning: CAUTION FLOORS MAY BE SLIPPERY WHEN WET. NO COMPLAINTS WILL BE VALID 3 DAYS AFTER WORK IS COMPLETED. BALANCE DUE before work is to begin, APCF agrees to perform the service indicated in a proper and workmanlike manner, using equipment and detergents standard for the cleaning industry. The customer agrees that APCF shall not be liable for the following: failure to remove spots; any discoloration, changing color, fraying, texture, shading, or any other type of distortion to the materials that may appear either before or after cleaning; All fabrics cleaned only by APCF will be completed at the customer's risk. APCF will accept no liability for conditions existing prior to cleaning. .All balances must be paid on the first day of installation. If there is a discrepancy in workmanship or materials, the customer must supply APCF with an official NWFA or CRI unbiased report, at the customer’s expense. All balance must be paid in full on the first install date of installation or finance charges of 24.99% APR compounded interest will apply and a fee of $7.00 per day admin cost. The signature of the customer constitutes acknowledgment of the contract and the acceptance of the conditions stated above. Failure to comply with the contract otherwise specified will result in you, the customer/client, going to court and being liable for any court costs and reasonable attorney fees of 33% and no less than $500.00 per hour for Attorney fees and the same fee will apply for the time of Eric Rome’s time relevant to litigation. A $95.00 CHARGE for all RETURNED CHECKS. All work will be completed in a workmanlike manner in compliance with standard industry practices. Any alteration or deviation from the work will only be effective upon a written change order signed by the Owner and Contractor and may result in an extra charge above the price of this contract as specified in the change order and may result in a delay in completion. Change orders may be approved via text, email, or other such means to accept the change which may also apply to a change in price. At the sole discretion of APCF, if necessary to take corrective measures to proceed work in an acceptable manner, materials and labor will not exceed 20% of the contract price, the customer agrees to pay for the needed repairs. Repairs/re-stretching: are not always successful as carpet may be damaged during the process, and the removal of all buckling is dependent on the condition of the carpet and other factors. Seams will always be visible to some extent depending upon the type and quality of the carpet, the sub-flooring, and other factors. NO guarantees are given to repairs or the materials being repaired. THERE IS NO SUCH THING AS AN INVISIBLE SEAM. The contractor is not responsible for any damage to paint on walls, moldings, trim, etc. or for removing, breakage, or replacement of shoe moldings. Customers are fully responsible for removing all breakable items and agree APCF will not be held liable if damage or breakage occurs during installation of carpet or other floorings. If the Customer fails to remove breakable items, the Contractor may do so at a charge of no less than $.50 per sq. ft. of materials being installed to the entire job and shall not be liable for breakage. If APCF has to stop work due to conditions such as but not limited to moving of personal items, findings of hazardous materials, the reschedule fee of $395.00 Maybe charged. Area Rugs or Runners: Area rugs and runners may not carry any manufacturer warranty. Carpets for halls and steps do not carry a manufacturing warranty unless otherwise stated otherwise in writing. Warranty: The contractor will guarantee against defects in workmanship for a period of one (1) year from the date of its substantial completion provided materials are purchased through Contractor, otherwise, no guarantee is given. All materials carry the manufacturer’s warranty. Contractor reserves the right to substitute other materials, products, and/or labor, of similar or superior quality, utility, or color.Unusual, Hidden, Concealed, or Unforeseen Conditions: The Contractor’s pricing is predicated upon usual conditions being encountered. If any unusual, hidden, concealed or unforeseen conditions are encountered such as, but not limited to, termite-infested, decayed material and/or hazardous materials are encountered, extra charges will be necessary to correct the problem condition. Your home MAY contain asbestos, lead paint, etc. This is the sole responsibility of the homeowner or project owner to remove these hazardous materials before we start our work. If not removed, all damages to the health of the members of APCF will be the responsibility of the homeowner or project owner. Sand and finish may take longer to cure due to unforeseen conditions. Do not put tape or any adhesive on the floor, it may peel/ruin the finish. Advertising: Commercial Owners hereby authorize Contractors to use their name in the Contractor’s advertising. APCF may use the property and/or appearance and likeness on film, photograph, or any other medium in any and all media methods of transmission and/or distribution now or hereinafter use. The use shall include but is not limited to film, print, video, computer, world wide web, internet websites, email, computer network, digital reproduction and distribution for promotion, advertising, trade sales, exhibition, circulation, or any other purpose whatsoever. The terms “A Plus”,” A Plus Carpet and Flooring”,” APCF” are considered the same per this agreement. Wood Flooring, Hard Surfaces and other surfaces: Wood is a natural material that consists of many textures, colors, and unique characteristics. Thus, samples, moldings, transitions, stair nose, and other parts may differ visually and in texture. All woods are photosensitive, the color will change over time. When staining steps and other areas, the stain may transfer, splash, etc. onto the walls, stringer of steps and other areas, APCF is not responsible for painting and touch up. All woods and flooring materials will scratch and dent, contract, and expand. Humidity levels throughout your home or business should be kept around 45% relative humidity or gaping or cupping to materials may occur. The Client accepts full responsibility to maintain the work environments temperature and humidity to acceptable levels set forth by NWFA. Nail pops and damage in drywall may occur from vibrations caused by installation. This is not the responsibility of APCF to perform the repair of drywall issues that may occur. Sand and refinish will not remove water stains, deep imperfections, and discoloration from photo-sensitivity. Area rugs are not to be put down on a newly finished floor for 30 days unless using Bona HD polyurethane whereas the cure time is on the Bona website. Usually, Floor will take light foot traffic approximately 8 hours after the final application and may be put into full use after 24 hours. Allow the surface to set for at least 3 days before covering with carpets or other floor coverings. Also, avoid placing heavy objects and avoid damp mopping the floor during this time. .Flooring materials may contour to the subfloor. NOTE: there is no such thing as a perfectly smooth, level, or flat floor or subfloor. Small indents may be visible. Up to 5% of the floor may be filled with putty or other types of fillers. Lighting will affect the look of your floors and carpet. Color and sheen levels of materials will be affected by light and smoothness of the subfloor may show distortion to smoothness into the materials. Floating floors may not contour to the subfloor and may have areas of space between subfloor and flooring materials resulting in a bouncy area. If the floor patch, feather finish lite concrete mixture, is needed to correct, smooth the subfloor the customer agrees to allow up to $499.00 in materials and labor without giving notice to the customer. Repairs could be obvious and fillers might be needed. At the sole discretion of APCF, if removals require machinery to remove and/or prep floors, an extra charge of $500 per day for walk-behind and $1900 per day usage for a ride on floor removal/ scraper machine will apply. Patterns of materials on steps will not match step to step. Wood could have nail holes, saw marks, knots, and many other strong textures and coloration. Wood will be laid in a 100% random pattern unless specified. Repairs may look different in color, texture, sheen level especially when correcting sand and finish floors. Materials are produced in a variety of thicknesses, gaps between the door jams, trim. Job Site conditions: When materials and/or equipment are placed on the job site, these items become the full responsibility of the client. Stain color will be chosen from the Min-wax or Duraseal selection unless noted otherwise. If a custom mix is required, there will be an additional charge of $0.45 per sqft. If water popping (a process to open the cells of the wood to accept stain) is required, this will result in a charge of .45 sq ft.and will be acceptable to the client without notification to the client. APCF will practice best efforts to inform the client of water popping before beginning the process. APCF will connect into your fuse panel or cloth dryer to run the drum sander, we may remove the face-plate of the fuse box and connect directly to the electricity for a 220-volt hook-up. Fade lines in floors may remain after sanding and refinishing and not all scratches will be removed by this process. Only 1 coat of stain will be applied. 2 coats may cause streaking. Hardwood flooring will be installed perpendicular to floor joists most of the time, exceptions do apply. When stain and poly are applied, NO ONE WILL ACCESS THE PROPERTY without written consent from APCF. Violation of this provision shall void the Contractor’s guarantee. Payment/Charges: Any balance must be paid on the first day of installation or the Customer will incur a default rate of 24.99% per year compounded interest and a $7.00 per day administrative late service fee will be added to the balance. If a credit card is supplied for payment, APCF will keep the card number on file or the token will be processed on the FIRST date of installation for the remaining balance of the contract. All balances must be paid on the first day of installation. In order to serve you with the lowest prices, APCF will accept up to $3000.00 as a courtesy payment on your credit card and APCF will absorb the fee from your credit card company.ALL SALES ARE FINAL AND NO REFUNDS WILL BE GIVEN. In the event Owner defaults on payment, the Owner shall pay all court and collection costs including actual attorneys’ fees incurred. All contractors agree that their signature applies financial responsibility personally and to their business entity.

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